Skip to content

Frequently Asked Questions

What type of payments do you accept?

We accept Master­Card, VISA, and Amer­i­can Express for all online, custom and phone orders. Wire and check payments are also accepted.

Do you sell your full inventory online?

No, we have presented a care­fully curated selec­tion of prod­ucts on our website. Many of our prod­ucts are a custom order and require sending you samples to deter­mine finish in addi­tion to not being some­thing you can purchase online. We also have a product portal where you can view the entire library of prod­ucts we offer, please inquire. 

What is your privacy policy?

Context values your privacy and our policy is accord­ingly simple – we do not sell or share your personal infor­ma­tion. As we do use ship­ping compa­nies to deliver your order, those compa­nies by neces­sity will receive your ship­ping address from Context and depend­ing upon the type of deliv­ery spec­i­fied, your contact phone number may also be provided. Unlike other retail websites, Context has chosen not to store your credit card infor­ma­tion in your Context profile and you will be required to re-enter your credit card infor­ma­tion every time you place an order.

What if my order is damaged?

Please inspect your parcel upon its deliv­ery and note any discrep­an­cies and damages at that time on ship­ping receipt. If you discover concealed damage or discrep­an­cies with the contents of the parcel, you must call Context imme­di­ately and report this. 1.800.886.0867.

Do you offer trade and or contract pricing?

Yes, Context Gallery has an active contract divi­sion for archi­tects, design­ers, and spec­i­fiers working on inte­rior design projects. Please visit our A & D contract page for more details. You may also sign up for a trade account via the link in the footer.

What is the lead-time on an order?

Lead time is gener­ally 1216 weeks. Items that are in stock or avail­able quick ship typi­cally takes 2 – 4 weeks for deliv­ery. Please see product notes for more details.

Does Context ship outside of the United States?

At this time we only ship within the United States. We can, of course, ship your order to a freight forwarder located within the United States

When do you charge me for my order?

For all orders includ­ing custom, quick ship and in-stock items, your order is charged once it has been reviewed and approved by you and one of our staff members. For large contract projects – we charge a 50% deposit once we confirm the lead-time and any finish options selected. The balance will be charged when it is ready at the factory.

Does Context charge sales tax?

We do not charge sales tax for any orders shipped out of the state of Georgia. We are required by the state of Georgia to collect sales tax on any orders being picked up at our show­room or any orders being shipped within the state of Georgia.

What ship­ping services do you offer?

We use a number of ship­ping services to accom­mo­date specific needs. For easily managed items like acces­sories and small pieces of furni­ture, we will often use FedEx or UPS ground. For over­sized packed items that exceed the allow­able dimen­sions of FedEx or UPS, we gener­ally suggest one of our white glove delivery services.

Will you send me color or finish samples if needed?

Yes, sample uphol­stery textiles, as well as mate­r­ial and color finishes, are typi­cally avail­able for all of the lines we carry. With any uphol­stered piece, we strongly encour­age request­ing a sample before formally placing an order; we are happy to assist you in select­ing samples to review.

What is your return policy?

Context has a 7 day return policy for any in stock merchan­dise bought online. A store credit will be issued for use up to 12 months follow­ing your return. In order to return an item, you must first call us and request a Return Goods Autho­riza­tion (RGA) number. At that time, we will provide you with details on sending the item you wish to return to Context. Customers return­ing orders are respon­si­ble for all shipping/​freight charges to return the item to Context. Your item must be in saleable, unused condi­tion. If the item also included any propri­etary pack­ag­ing from the manu­fac­turer, this must also be returned in unused condi­tion. If you received free or subsi­dized ship­ping with your orig­i­nal order, those fees will be deducted from any final store credit you receive. Custom or special orders may not be returned unless they are damaged upon receipt.