FAQ

FAQ

FAQ

What type of payments do you accept?

Context accepts MasterCard, VISA, and American Express
for all online and phone orders.
Do you sell your full inventory online?
We have carefully curated a small selection of products to
offer online from our extensive product library. To view the
full product library online – look for the following link.

What is your privacy policy?

Context values your privacy and our policy is accordingly
simple – we do not sell or share your personal information.
As we do use shipping companies to deliver your order,
those companies by necessity will receive your shipping
address from Context and depending upon the type of
delivery specified, your contact phone number may also be
provided. Unlike other retail websites, Context has chosen
not to store your credit card information in your Context
profile and you will be required to re-enter your credit card
information every time you place an order.

What if my order is damaged?

Please inspect your parcel upon its delivery and note any
discrepancies and damages at that time on shipping receipt.
If you discover concealed damage or discrepancies with the
contents of the parcel, you must call Context immediately
and report this. 1.800. 886.0867.

Do you offer trade and/or contract pricing?

Context has an active Contract/Hospitality Division for
architects, designers, and specifiers working on commercial
projects as well as a Trade Affiliate Program for interior
designers working on residential projects. Please visit our A
& D contract page for more details.

What is the lead-time on an order?

Lead time is generally 12 – 16 weeks. Items that are in stock
or available quick ship, typically takes 2-3 weeks for delivery.
Please see product notes for more details.

Does Context ship outside of the United States?

At this time we only ship within the United States. We can,
of course, ship your order to a freight forwarder located
within the United States

When do you charge me for my order?

For quick ship and in stock items, your order is charged
once it has been reviewed and approved by one of our
staff members. For special orders and non-stock items – we
charge a 50% deposit once we confirm the lead-time and
any finish options selected. The balance will be charged
when it arrives in our US warehouse before final delivery.

Does Context charge sales tax?

We do not charge sales tax for any orders shipped out of the
state of Georgia. We are required by the state of Georgia
to collect sales tax on any orders being picked up at our
showroom or any orders being shipped within the state of
Georgia.

What shipping services do you offer?

We use a number of shipping services to accommodate
specific needs. For easily managed items like accessories
and small pieces of furniture, we will often use FedEx or
UPS. For oversized packed items that exceed the allowable
dimensions of FedEx or UPS, we generally suggest one of
our white glove delivery services.

Will you send me color or finish samples if needed?

Yes, sample upholstery textiles as well as material and color
finishes are typically available for all of the lines we carry.
With any upholstered piece, we strongly encourage your
requesting a sample before formally placing an order; we
are happy to assist you in selecting samples to review.

What is your return policy?

Context has a 14 day return policy for any in stock
merchandise. A store credit will be issued for use up to 12
months following your return. In order to return an item, you
must first call us and request a Return Goods Authorization
(RGA) number. At that time, we will provide you with
details on sending the item you wish to return to Context.
Customers returning orders are responsible for all shipping/
freight charges to return the item to Context. Your item
must be in saleable, unused condition. If the item also
included any proprietary packaging from the manufacturer,
this must also be returned in unused condition. If you
received free or subsidized shipping with your original order,
those fees will be deducted from any final store credit you
receive. Custom or special orders may not be returned.

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