Frequently Asked Questions
What type of payments do you accept?
We accept MasterCard, VISA, and American Express for all online, custom and phone orders. Wire and check payments are also accepted.
Do you sell your full inventory online?
Yes, we have carefully curated selection of products to purchase online. Although many of our products are a custom order, and are unable to sell online too, and require sending you samples to determine finish.
Context values your privacy and our policy is accordingly simple – we do not sell or share your personal information. As we do use shipping companies to deliver your order, those companies by necessity will receive your shipping address from Context and depending upon the type of delivery specified, your contact phone number may also be provided. Unlike other retail websites, Context has chosen not to store your credit card information in your Context profile and you will be required to re-enter your credit card information every time you place an order.
What if my order is damaged?
Please inspect your parcel upon its delivery and note any discrepancies and damages at that time on shipping receipt. If you discover concealed damage or discrepancies with the contents of the parcel, you must call Context immediately and report this. 1.800.886.0867.
Do you offer trade and/or contract pricing?
Context has an active Contract/Hospitality Division for architects, designers, and specifiers working on commercial projects as well as a Trade Affiliate Program for interior designers working on residential projects. Please visit our A & D contract page for more details.
What is the lead-time on an order?
Lead time is generally 12 – 16 weeks. Items that are in stock or available quick ship typically takes 2 – 4 weeks for delivery. Please see product notes for more details.
Does Context ship outside of the United States?
At this time we only ship within the United States. We can, of course, ship your order to a freight forwarder located within the United States
When do you charge me for my order?
For all orders including custom, quick ship and in-stock items, your order is charged once it has been reviewed and approved by you and one of our staff members. For large contract projects – we charge a 50% deposit once we confirm the lead-time and any finish options selected. The balance will be charged when it is ready at the factory.
Does Context charge sales tax?
We do not charge sales tax for any orders shipped out of the state of Georgia. We are required by the state of Georgia to collect sales tax on any orders being picked up at our showroom or any orders being shipped within the state of Georgia.
What shipping services do you offer?
We use a number of shipping services to accommodate specific needs. For easily managed items like accessories and small pieces of furniture, we will often use FedEx or UPS ground. For oversized packed items that exceed the allowable dimensions of FedEx or UPS, we generally suggest one of our white glove delivery services.
Will you send me color or finish samples if needed?
Yes, sample upholstery textiles as well as material and color finishes are typically available for all of the lines we carry. With any upholstered piece, we strongly encourage requesting a sample before formally placing an order; we are happy to assist you in selecting samples to review.
What is your return policy?
Context has a 7 day return policy for any in stock merchandise bought online. A store credit will be issued for use up to 12 months following your return. In order to return an item, you must first call us and request a Return Goods Authorization (RGA) number. At that time, we will provide you with details on sending the item you wish to return to Context. Customers returning orders are responsible for all shipping/freight charges to return the item to Context. Your item must be in saleable, unused condition. If the item also included any proprietary packaging from the manufacturer, this must also be returned in unused condition. If you received free or subsidized shipping with your original order, those fees will be deducted from any final store credit you receive. Custom or special orders may not be returned unless they are damaged upon receipt.